Frequently asked questions to help you buy a voucher, a gift box or an item - LE PRIEURE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital form. You can also choose a gift pouch version delivered to your home. Enjoy this refined experience offered by LE PRIEURE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an in-person shopping experience, LE PRIEURE is happy to welcome you.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without mentioning the amount. To do this, select the 'Hide the amount' option when placing your order at Le Prieuré.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to have your gift box sent by email, by mail, or opt for in-store pickup when placing your order. The gift box can be personalized to your liking for a unique experience at Prieuré-Baumanière, a Michelin-starred restaurant in Villeneuve-lès-Avignon LE PRIEURE.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Prieuré-Baumanière. Take advantage of this opportunity to offer unforgettable moments at our establishment LE PRIEURE.
How do I create a group fund and invite people?
To create a kitty, select the dedicated option during your purchase. You can then invite participants via email or link sharing. The reservation conditions are specified at the time of purchase, at our establishment LE PRIEURE.
How can I choose the amount for a gift card?
At LE PRIEURE, the gift certificate amount is predetermined by the available gift boxes. You can choose from the proposed options, such as the 5-course dinner for $290 or the gastronomic evening stay for $810, to offer a unique experience according to your budget.
How can I log in to my account?
To access your account on our website, use the email address and password you created during your registration. If you have forgotten your password, use the reset option available on the login page of our establishment LE PRIEURE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our LE PRIEURE store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple LE PRIEURE gift boxes at the same time to offer varied experiences to your loved ones. All the boxes will be included in your order and ready to be given, for the pleasure of discovering the elegance and authenticity of LE PRIEURE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at our establishment LE PRIEURE.
How do I purchase or give a gift box?
To offer a LE PRIEURE gift box, select the box of your choice, add it to the cart and complete your order. You can customize the box with a message before giving it.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the beneficiary to choose the experience that suits them among our different offers. They can thus enjoy a gourmet dinner, a stay or a night in a double room with breakfast at Le Prieuré, according to their wishes. All these options are available in our establishment LE PRIEURE.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the reservation conditions of the establishment LE PRIEURE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours to best assist you with your experience at LE PRIEURE.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your LE PRIEURE gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information within our establishment LE PRIEURE.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift box, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your stay at LE PRIEURE.
Is there a dedicated customer service for gift boxes?
LE PRIEURE offers you a dedicated customer service to answer all your questions about your gift box. You will find information about booking your stay or gourmet dinner directly on our website, at our establishment LE PRIEURE.
Is there a dedicated FAQ for gift boxes?
This FAQ is specially designed to answer your questions about LE PRIEURE gift boxes. You will find useful information about their use, validity, and much more. LE PRIEURE opens its doors for a relaxing stay with refined flavors and floral scents just steps away from Avignon and Nîmes.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by LE PRIEURE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other customers of the LE PRIEURE establishment, subject to reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find options such as a five-course dinner or a stay with a gastronomic evening, prepared by Chef Christophe Chiavola and his team, who have one star in the Michelin Guide. To fully enjoy your experience, book your dates at our establishment LE PRIEURE.
Is parking included in my gift box?
Parking is not included in LE PRIEURE's gift boxes. To make the most of your stay, you can park near the LE PRIEURE establishment.
Is breakfast included in my gift box?
Breakfast is included in the "Stay in Double Room and Breakfast" gift box from LE PRIEURE. For other gift boxes, it is not systematically included. Check the conditions of your gift box to confirm the services included at LE PRIEURE.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Le Prieuré will be welcomed with special attention, particularly when booking their stay or dinner dates. The establishment takes pride in offering a refined and personalized experience, in line with its historical charm and Michelin star, LE PRIEURE.
Is a welcome drink included in my gift box?
The LE PRIEURE gift boxes include a welcome drink to greet you during your stay. Enjoy this gesture to begin your relaxation experience at our establishment LE PRIEURE.
Should we bring towels to the Spa?
The towels are provided by the establishment LE PRIEURE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available on our website to meet your specific needs, with the assurance of the excellence of our establishment LE PRIEURE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The lucky recipient will be able to book their dates at the establishment and fully enjoy their stay at LE PRIEURE.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LE PRIEURE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
LE PRIEURE offers advantageous solutions for employee committees, with preferential rates and customization options. Gift boxes can be offered for gastronomic stays or 5-course dinners, allowing you to discover the elegance and authenticity of our establishment LE PRIEURE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address will be updated according to the conditions of our establishment LE PRIEURE.
How can I leave a review for my gift box?
You can share your feedback on your experience at LE PRIEURE by logging into your customer account. Your reviews are valuable to our establishment LE PRIEURE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment LE PRIEURE.
Is there a dress code for the gift box?
For your dinner or stay at LE PRIEURE, elegant attire is recommended. This way, you can fully enjoy the refined atmosphere of our establishment LE PRIEURE.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by our establishment LE PRIEURE.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required at the establishment LE PRIEURE.
How can one access the hotel from the airport?
To access the hotel LE PRIEURE from the airport, you can choose to take a taxi or rent a car. The establishment is located in Villeneuve-lès-Avignon, near Avignon and Nîmes, on the route of the Châteauneuf du Pape vineyards.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the establishment LE PRIEURE.
Are pets allowed in the establishment?
Pets are allowed in our establishment LE PRIEURE, located in Villeneuve-lès-Avignon.
Where can I find the menus?
The menus for the gift boxes are available on the detailed sheet of each box or directly on the establishment's website. Conditions may vary depending on the offer chosen, at LE PRIEURE.
What are the hours of operation?
LE PRIEURE's hours vary depending on the service. For a gastronomic dinner, plan for a 5-course experience, while a stay includes an evening and an overnight. The conditions of your gift box specify the applicable hours.
Is there parking available near the establishment?
Le Prieuré has a private parking lot for its customers, located immediately near the LE PRIEURE establishment.
What are the delivery methods for gift boxes/vouchers?
LE PRIEURE gift boxes can be delivered by email or by mail according to your choice. Digital delivery is immediate, while the gift pack version is sent to your home. Enjoy this refined experience offered by LE PRIEURE.
Is postal delivery offered?
We offer postal delivery of our LE PRIEURE gift boxes. You can choose immediate digital delivery or have a gift pouch version sent to your home, with fast and secure delivery. Take advantage of this option to offer a refined stay at LE PRIEURE.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and gourmet dinners. For additional items, the conditions are specified at the time of purchase at our establishment LE PRIEURE.
Is the gift box available in physical format?
Yes, the LE PRIEURE gift box is available in physical format. You can also choose a digital version for immediate delivery, or a gift pouch sent to your home. Enjoy the elegance and authenticity of our establishment LE PRIEURE.
Is the box presented in a neat packaging?
The LE PRIEURE gift box is presented in an elegant pouch, ready to give, for a refined experience from the moment it is opened. You can choose immediate digital delivery or home delivery for careful handling, at our establishment LE PRIEURE.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for LE PRIEURE. It will be sent by email, allowing for immediate use.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The gift box can be sent immediately in a digital version, or as a gift pouch to your home, depending on your preferences. Take advantage of this opportunity to offer an unforgettable stay at LE PRIEURE.
Do you deliver gift boxes internationally?
LE PRIEURE gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination. LE PRIEURE.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by mail are a few business days. The gift boxes are also available in digital format for immediate reservation. Enjoy the refined experience of our establishment LE PRIEURE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your LE PRIEURE gift box during your order. The box is sent immediately in digital version, and you can choose a gift pouch version delivered to your home. Enjoy this refined experience at our establishment LE PRIEURE.
Is express delivery available?
Express delivery is available for LE PRIEURE gift boxes. You can choose immediate digital delivery or opt for home delivery with a gift pouch. Enjoy the refined experience of our establishment LE PRIEURE.
How can I track my order?
You can track your order by logging into your account on our website. The recipient of your gift box can book their dates at the establishment LE PRIEURE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. The box is sent immediately in digital format or as a gift package to your home. Enjoy the refined experience of our establishment LE PRIEURE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 3 business days from the date of purchase. You can choose a digital version for immediate delivery. LE PRIEURE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at Le Prieuré. You will be able to enjoy the refined atmosphere of our establishment LE PRIEURE according to the reservation conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. LE PRIEURE gift boxes are valid for a specific duration, and any extension is subject to availability. Enjoy your experience at LE PRIEURE.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and reservation conditions of our establishment LE PRIEURE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. This information is available during the reservation at our establishment LE PRIEURE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of our establishment LE PRIEURE.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of your reservation. Enjoy your stay at LE PRIEURE, a 5-star hotel and 1-star Michelin Guide in Villeneuve-lès-Avignon.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability and reservation conditions of your LE PRIEURE gift box.
Can I convert my gift box into a gift card?
The LE PRIEURE gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our establishment LE PRIEURE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LE PRIEURE offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. You can discover the available offers online, such as the 5-course dinner or the gastronomic evening stay, to offer a unique experience at our establishment LE PRIEURE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. Our gastronomic stays and five-course dinners provide unique experiences for memorable moments at LE PRIEURE, an elegant 14th-century building in Villeneuve-lès-Avignon. Explore our offers to find the ideal gift box to give at our establishment LE PRIEURE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. We collaborate directly with the establishment LE PRIEURE to offer you authentic and refined experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment LE PRIEURE, such as a five-course dinner or a stay in a double room with breakfast. The specific conditions of each gift box are detailed at the time of purchase.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability and reservation conditions at the time of booking. LE PRIEURE opens its doors for a relaxing stay with refined flavors in Villeneuve-lès-Avignon.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Le Prieuré. This option is offered to facilitate your shopping experience at our establishment, LE PRIEURE.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. The terms of use are specified at the time of purchase in our establishment LE PRIEURE.
Is payment via group or shared payment possible?
Payment via group or shared methods is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Le Prieuré.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at LE PRIEURE, between authenticity and elegance. Each box allows you to enjoy a stay or a dinner at our establishment LE PRIEURE.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at our establishment LE PRIEURE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is made at the time of the order. You can then offer this box to a loved one, who can book their dates at our establishment LE PRIEURE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at LE PRIEURE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LE PRIEURE, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account. The LE PRIEURE gift boxes allow the lucky recipient to book their dates at the LE PRIEURE establishment.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
LE PRIEURE accepts payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. You can thus choose the method that suits you best to offer a stay or a gourmet dinner at our establishment LE PRIEURE.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase. You can also find it in your customer account on our LE PRIEURE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. LE PRIEURE also offers a digital version of your gift box for immediate sending, or a gift pouch delivered to your home.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment LE PRIEURE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The gift boxes are available in digital version or gift pouch, with immediate delivery. LE PRIEURE opens its doors for a refined stay in Villeneuve-lès-Avignon.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment LE PRIEURE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included in the shipment, for a unique and thoughtful touch, in keeping with the elegance of LE PRIEURE.
Can we add options to your gift box offers?
The LE PRIEURE gift boxes can be customized to your liking. The available options vary depending on the offers, with choices such as five-course dinners or stays with a gourmet evening. Discover the details directly in our official LE PRIEURE store.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select and customize your box with all your wishes during your online order at Le Prieuré.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. The box can be personalized to your liking for a unique gift, at LE PRIEURE.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the terms indicated at the time of your purchase at our establishment LE PRIEURE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LE PRIEURE gift box, a duplicate can be sent to you subject to availability, at our establishment LE PRIEURE.
Can partially used gift boxes be refunded?
Partially used LE PRIEURE gift boxes cannot be refunded. The beneficiary can book their dates at the establishment to fully enjoy their experience. This policy applies to all gift boxes offered by LE PRIEURE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from LE PRIEURE offer flexibility to choose and customize your experience, with a gift pouch version sent to your home. Take advantage of this opportunity to offer an unforgettable stay at our 5-star hotel LE PRIEURE.
Does the right of withdrawal apply to the purchase of a gift box?
The LE PRIEURE gift box, corresponding to a service provision, is neither exchangeable nor refundable. Therefore, the right of withdrawal does not apply to this purchase LE PRIEURE.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms of sale specified at the time of purchase. At LE PRIEURE, the lucky recipient can reserve their dates at the establishment to enjoy their gift box.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, please inform us promptly with a photo. We will proceed with its replacement according to the conditions of the establishment LE PRIEURE.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased for LE PRIEURE are non-refundable once the purchase is made. We invite you to carefully consider your choice before finalizing your order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We invite you to check the establishment's conditions to find out about possible extension options at LE PRIEURE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the establishment LE PRIEURE.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the establishment LE PRIEURE. The fund is valid for one night in a double room with breakfast or a 5-course dinner, depending on the chosen gift box.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and depend on the reservation conditions of the establishment LE PRIEURE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for LE PRIEURE are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment to fully enjoy their experience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for LE PRIEURE gift boxes. Check the available dates during your reservation to fully enjoy your stay at our establishment LE PRIEURE.
Is booking with a gift box subject to availability?
The reservation with a gift box at Le Prieuré is subject to the establishment's availability. To fully enjoy your stay, it is advisable to book your dates quickly, in order to benefit from the unique gastronomic experience offered by the starred chef Christophe Chiavola and his team, in the exceptional setting of our 5-star hotel LE PRIEURE.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your gift box at our establishment LE PRIEURE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Le Prieuré, have the number listed on it ready. This number is required to validate your reservation at LE PRIEURE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. Enjoy a relaxing stay at our 5-star hotel LE PRIEURE.
Can I use my gift box on holidays?
The use of your gift box at Le Prieuré is possible depending on the establishment's availability. For a stay or a gourmet dinner, you can enjoy our services by checking the dates directly with the LE PRIEURE hotel.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Le Prieuré depend on the availability of the establishment. The beneficiary can choose their dates based on availability at the time of booking, at our establishment LE PRIEURE.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment LE PRIEURE.
Can I make a reservation by phone with my gift box?
Telephone reservations with a gift box are possible at our establishment LE PRIEURE.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment LE PRIEURE, subject to availability and the conditions mentioned in your gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the conditions of the establishment LE PRIEURE.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra services or additional nights, are at your own expense. The reservation conditions are specified at the time of purchase, at our establishment LE PRIEURE.
Is my gift box personalized?
Your gift box is personalized with the recipient's name as indicated at the time of purchase. It cannot be modified. Enjoy your experience at LE PRIEURE.
Can my gift box be used all at once?
Your gift box for LE PRIEURE can be used in one go. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at LE PRIEURE in Villeneuve-lès-Avignon.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our establishment LE PRIEURE, located in Villeneuve-lès-Avignon. You will thus be able to fully enjoy our 5-star hotel and our Michelin-starred restaurant.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Options vary according to the period and the type of gift box. You will be able to take advantage of this opportunity during your stay at LE PRIEURE.
Can someone else use my gift box?
The LE PRIEURE gift box is personalized and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, in our establishment LE PRIEURE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at LE PRIEURE, depending on the conditions of your gift box. This potential supplement covers additional services or amenities not included in your gift box. Enjoy your gastronomic and relaxation experience at our establishment LE PRIEURE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LE PRIEURE, a piece of ID may be requested to validate your reservation made with a gift box. Enjoy your stay in our 5-star hotel LE PRIEURE.
Do you accept pets?
The presence of pets within our establishment LE PRIEURE depends on the specific conditions of each gift box. We invite you to check the details of your gift box to know the applicable terms.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LE PRIEURE, log in to your account and follow the instructions on our website. You will be able to choose your stay or dinner dates according to availability at our establishment LE PRIEURE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy a 5-course dinner or a gastronomic stay at LE PRIEURE.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on availability and reservation conditions at the time of your stay. Fully enjoy the gastronomic and relaxation experience offered by our establishment LE PRIEURE.
What are the check-in and check-out times?
The check-in and check-out times for your stay at LE PRIEURE are set at 3 PM for check-in and 12 PM for check-out. These hours allow you to fully enjoy the experience offered by our establishment LE PRIEURE.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. For example, the five-course dinner includes a gourmet meal, while the gastronomic evening stay includes an overnight stay in a double room and a dinner prepared by the starred chef. Details are available directly on the LE PRIEURE box set.
What is the difference between a gift box and a free amount voucher?
A gift box from LE PRIEURE offers you a choice among predefined experiences, such as a five-course dinner or an overnight stay with breakfast, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Enjoy these exceptional moments in our establishment LE PRIEURE.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and validity conditions. Enjoy the refined experience offered by LE PRIEURE.
How do I use a gift box during booking?
To use your gift box, the beneficiary can reserve their dates at the LE PRIEURE establishment by mentioning the unique code provided with the box. Specific conditions are detailed at the time of purchase.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate the recipient's name during the order or modify this information after purchase. Enjoy the refined experience offered by our establishment LE PRIEURE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment LE PRIEURE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LE PRIEURE.
What is the validity period of a gift box?
The LE PRIEURE gift boxes are valid for one year from the date of purchase, giving you a year to plan your stay or gourmet dinner. This validity allows you to fully enjoy the refined experience offered by our establishment LE PRIEURE.
Are children allowed?
Children are accepted at our establishment LE PRIEURE.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box for a 5-course dinner or a gastronomic stay at Le Prieuré. If the amount of the gift box is not fully used, the remaining balance cannot be carried over to another reservation. In case of exceeding the amount, an additional payment will be required, according to the conditions of the establishment LE PRIEURE.
Is the spa access private?
Access to the spa is not mentioned as private in the services offered by LE PRIEURE.
What types of gift boxes do you offer?
We offer gift boxes for stays in double rooms with breakfast, 5-course gourmet dinners, or gastronomic evening stays, as well as boxes of exclusive vintages. These experiences can be enjoyed at our establishment LE PRIEURE.